FAQs

PALMER COMPANY is a clothing, accessory, and entertainment project founded and ran solely by Devon Palmer.

 

thepalmerco@gmail.com

 

• If nothing is available right now and you're curious when the next item will be, please follow the instagram page @companypalmer for updates.

• Everything sold through PALMER COMPANY is limited in quantity, and because of that some items/sizes may sell out quickly upon release. For this reason, it is important to pay attention to the exact date and time an item that you may be interested in will be available.

Will there be a restock?

• Unfortunately, PALMER COMPANY almost never restocks sold out items.

How do I know that my order was completed?

• After a completed purchase, you should receive a confirmation email. Please do not enter a fake email address. It is important that you have verification of your order.

How long will it take to receive my item?

• The amount of time it should take for the shipping process to be completed for an item will be put in the description of that item. Everything is shipped in order of the time it was purchased. The first batch of orders are usually shipped within a day or two of the item becoming available. Please take into consideration this entire process is being done by one person. Under rare circumstances, shipping may take slightly longer than the time put in the item's description.

How do I know if my item shipped?

• Information including a USPS tracking number will be sent to the email you purchased the item with when it is shipped. 

Can I have my item shipped by / on a certain date?

• PALMER COMPANY can not promise your item being shipped by / on a certain date. Please take into consideration the shipping time stated and plan accordingly.

I messed up my shipping information, can I change my email/address?

• If you notice something is wrong with your shipping information please get in contact immediately via email (thepalmerco@gmail.com). If the package has already shipped, PALMER COMPANY is unable to help. PALMER COMPANY is also not able to change your order due to limited quantities. Please double check that you are ordering the correct item, color, and size before completing your purchase. 

International order customs and duties fees:

• In rare circumstances, an order shipped outside of the United States may require extra duties and customs fees to be paid. The buyer is fully responsible for paying these fees if they are to occur.

Can I receive a refund?

• All sales are final. There are no refunds or exchanges. Item returns are not accepted either. Please be sure you are able to commit to buying an item before doing so.

I never received my item / tracking number

• Please double check the item's description for how long the process may take for your item to ship. If that time has passed and you still have not received your item or tracking number, please contact PALMER COMPANY (thepalmerco@gmail.com). Each order's receipt and tracking number is kept on file.

• Once you have your tracking number, it is important to check on the tracking through USPS. If your package is lost or being held in transit, you will need to get in contact with USPS. **PALMER COMPANY is not responsible for and can not help with items lost, held, or damaged by USPS, or for lost items due to the customer entering incorrect shipping information.

My tracking number is not working

• If you are trying to track your package immediately after you received your tracking number, it may not show up because USPS hasn't registered your item into their tracking system yet. Please allow at least 24 hours after receiving your tracking number for tracking to work properly.

My item was damaged after use/washing.

• PALMER COMPANY is not responsible for and will not refund items damaged from any kind of use or washing. It is STRONGLY recommended that you wash clothing items as a delicate with cold water.